FAQ

Q. How long does shipping usually take?

      A. Processing can take 2-3 business days and shipping within the U.S. takes 3-7 business days standard shipping. Orders shipped outside of the U.S. Take 7-15 business days. Please note many standard shipping options in the U.S. Use the United postal service which closes for federal holidays, and may affect shipping.

Q. How do I enter a promo code?

     A. If you're using mobile for check out please note that the promo code will be asked for in the order summary. Please be sure to check order summary and enter any promo codes before entering billing information! For desktop order you will see promo code option at check out.      

Q. What is your refund policy?

     A. We provide a 60 day money back guarantee no questions asked, product must be unused for full refund. Please email our Support staff at theplayersplug@gmail.com with the subject line"REFUND" to start processing your refund.

Q. What are the requirements for your sponsorship programs?

     A.  Our sponsorship program is hand selected by our R&D staff. We look into current game play, media outlets, following, and current competitive ranks to help make our decision. If you're interested please email our sponsorship staff at theplayersplug@gmail.com with the subject line "SPONSORSHIP". 

Q. How does the design program work?

     A. As a way to connect with our community better and give a platform to talented artist. We have an exclusive program for you to submit your art to be made into a T-Shirt/hoodie etc. If your shirt sells you make money, its that simple! Commission is based on sales performance which is evaluated at the end of each month. Please email our Design Staff for an opportunity to make money off your art work at theplayersplug@gmail.com with subject line "DESIGN".

 

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